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With the closure of almost half of Atlantic City's casinos, Newark set to vote on gambling and casinos or racinos in almost every state, it seems as if the reasons for the very existence of Atlantic City are in serious jeopardy.
Israel Joffe
Atlantic City, once a major vacation spot during the roaring 20s and 1930s, as seen on HBOs Boardwalk Empire, collapsed when cheap air fare became the norm and people had no reason to head to the many beach town resorts on the East Coast. Within a few decades, the city, known for being an ‘oasis of sin’ during the prohibition era, fell into serious decline and dilapidation.
New Jersey officials felt the only way to bring Atlantic City back from the brink of disaster would be to legalize gambling. Atlantic City’s first casino, Resorts, first opened its doors in 1978. People stood shoulder to shoulder, packed into the hotel as gambling officially made its way to the East Coast. Folks in the East Coast didn't have to make a special trip all the way to Vegas in order to enjoy some craps, slots, roulette and more.
As time wore on, Atlantic City became the premier gambling spots in the country.
While detractors felt that the area still remained poor and dilapidated, officials were quick to point out that the casinos didn't bring the mass gentrification to Atlantic City as much as they hoped but the billions of dollars in revenue and thousands of jobs for the surrounding communities was well worth it.
Atlantic City developed a reputation as more of a short-stay ‘day-cation’ type of place, yet managed to stand firm against the 'adult playground' and 'entertainment capital of the world' Las Vegas.
Through-out the 1980s, Atlantic City would become an integral part of American pop culture as a place for east coast residents to gamble, watch boxing, wrestling, concerts and other sporting events.
However in the late 1980s, a landmark ruling considered Native-American reservations to be sovereign entities not bound by state law. It was the first potential threat to the iron grip Atlantic City and Vegas had on the gambling and entertainment industry.
Huge 'mega casinos' were built on reservations that rivaled Atlantic City and Vegas. In turn, Vegas built even more impressive casinos.
Atlantic City, in an attempt to make the city more appealing to the ‘big whale’ millionaire and billionaire gamblers, and in effort to move away from its ‘seedy’ reputation, built the luxurious Borgata casino in 2003. Harrah’s created a billion dollar extension and other casinos in the area went through serious renovations and re-branded themselves.
It seemed as if the bite that the Native American casinos took out of AC and Vegas’ profits was negligible and that the dominance of those two cities in the world of gambling would remain unchallenged.
Then Macau, formally a colony of Portugal, was handed back to the Chinese in 1999. The gambling industry there had been operated under a government-issued monopoly license by Stanley Ho's Sociedade de Turismo e Diversões de Macau. The monopoly was ended in 2002 and several casino owners from Las Vegas attempted to enter the market.
Under the one country, two systems policy, the territory remained virtually unchanged aside from mega casinos popping up everywhere. All the rich ‘whales’ from the far east had no reason anymore to go to the United States to spend their money.
Then came the biggest threat.
As revenue from dog and horse racing tracks around the United States dried up, government officials needed a way to bring back jobs and revitalize the surrounding communities. Slot machines in race tracks started in Iowa in 1994 but took off in 2004 when Pennsylvania introduced ‘Racinos’ in an effort to reduce property taxes for the state and to help depressed areas bounce back.
As of 2013, racinos were legal in ten states: Delaware, Louisiana, Maine, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, and West Virginia with more expected in 2015.
Tracks like Delaware Park and West Virginia's Mountaineer Park, once considered places where local degenerates bet on broken-down nags in claiming races, are now among the wealthiest tracks around, with the best races.
The famous Aqueduct race track in Queens, NY, once facing an uncertain future, now possesses the most profitable casino in the United States.
From June 2012 to June 2013, Aqueduct matched a quarter of Atlantic City's total gaming revenue from its dozen casinos: $729.2 million compared with A.C.'s $2.9 billion. It has taken an estimated 15 percent hit on New Jersey casino revenue and climbing.
And it isn't just Aqueduct that's taking business away from them. Atlantic City's closest major city, Philadelphia, only 35-40 minutes away, and one of the largest cities in America, now has a casino that has contributed heavily to the decline in gamers visiting the area.
New Jersey is the third state in the U.S. to have authorized internet gambling. However, these online casinos are owned and controlled by Atlantic City casinos in an effort to boost profits in the face of fierce competition.
California, Hawaii, Illinois, Iowa, Massachusetts, Mississippi, Pennsylvania and Texas are hoping to join Delaware, Nevada, New Jersey and the U.S. Virgin Islands in offering online gambling to their residents.
With this in mind, it seems the very niche that Atlantic City once offered as a gambling and entertainment hub for east coast residents is heading toward the dustbin of history.
Time will tell if this city will end up like Detroit. However, the fact that they are losing their biggest industry to major competition, much like Detroit did, with depressed housing, casinos bankrupting/closing and businesses fleeing , it all makes Atlantic City’s fate seem eerily similar.

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[Table] IamA marketing executive at a casino AMA!

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Date: 2014-05-07
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Questions	Answers
So if he was making more than 500k it would be okay in your book? That's pretty messed up.	Seems like I'd be even more of a piece of shit if I was that successful.
Are you involved much with the general goings on of the casino? If so, what goes through your head when you see huge amounts of money being gambled away by someone who doesnt know when to walk away?	Yes, I'm an executive so I'm in touch with most everything that goes on. Most of the time when I see something like that, I just say "good for us" and try not to think about whether or not the person can afford it or not.
How much do you make a year? Unless you are making like $500,000+, then you are a piece of shit. you are destroying thousands of people's lives so that you can make a living and afford your bmw and other status symbols.	I don't make $500K a year so I guess that makes me a piece of shit.
What is the worst most tasteless thing you or the casino in general did to make money?	I, obviously, like to think I'm uber classy. But in general I think paycheck cashing promotions are pretty tasteless. E.g., Cash your paycheck and get 5% of the total value in free slot play.
Can you ELi5? Sorry, to me that just sounds like you hand over your $1000 you earned, and get back $50? Which seems wrong...? Or do you get an extra $50? Hmmm... Thoroughly confused myself.	Let's say your check is $1,000. The casino will cash your check and then also give you $50 in promotional credits to be used on the slot machines. The idea is that since we've given you some "free" money to begin playing the machines you will also dip into the $1,000 cash that we also handed you.
Are there any clauses that prevent you from just spending the $50 in free bets and cashing out the $1k without actually playing with it?	No, you get the $1K in cash and the $50 can only be used in the slot machine. I've done this once when I started my new job and my direct deposit wasn't set up yet so they issued me a live check.
How many people just walk directly out of the casino after cashing the check with their 5% bonus?	I don't know, I've never run this promotion but generally speaking when we give away promotional credits, the "walk rate" is in the 25% range.
How often do you go to the strip clubs in vegas? If you go how much do you spend? Do you get treated better if they know what your job is?	I really don't like them so not often unless someone is in town that wants to go. I don't have a moral objection, just think it's a waste. "Hey do you like to eat steak? Give me $20 to smell this delicious steak! No, you can't try it!!!".
	So that having been said, I might spend $20 to give to the girls on the stage and maybe a lap dance.
	No, I don't get treated better because of my title really. They usually just care about how much money you spend and that's it.
What are some sneaky strategies that you use to get people to spend more money? I don't mean obvious things like having ATMs...but things related specifically to gambling..	Ummm... Off the top of my head I think the sneakiest thing is probably side bets on table games (e.g., play an extra $5 and if your two cards are a pair then you win $25) because the odds are terrible or things like advertising low table game limits but modifying the rules (e.g., blackjack pays 6:5 vs 3:2) to increase the house advantage.
Some casino customers are super cheap and only play $1 Blackjack. Others are whales and the casino spends a lot of money to attract them, but they are rare. Somewhere in between, I imagine, there are customers who spend a significant amount and exist in numbers to make most of the casino's profits.	First, we quantify most everything by "theoretical worth". That is, how much we can expect to win from you based on the house advantage of the game you play and how long you play. The general formula is decisions per hour X house advantage X hours played X average bet. So, $25/hand at blackjack X 1.5% house advantage X 2 hours played X 60 decisions per hour = $45 in theoretical worth.
Is that true? How much does a "bread and butter" customer gamble in a day?	Second, It really depends on the particular property. The number is a lot higher for Wynn then it would be at Joker's Wild (a really, really dumpy casino on the outskirts of Vegas). That having been said, most places will be very happy to have you if you are in the $150-300 a day in theoretical worth range.
That sounds pretty affordable. Assuming a 30% comp return I guess that comes out to $50-90 in comps a day.	30% includes the stuff we send you in the mail generally too so at the $300 range you could expect a room and a meal a day.
What kind of awful rules are you using to have a 1.5% house advantage, or is that number based on the average player being really terrible? How much in comps would I actually generate for two hours of $25 a hand Blackjack?	I just threw the 1.5 number out there. We also factor in skill into house advantage so as to be more favorable to the player, comp wise. comp wise we'd probably give you 15% of the $45, or $6.75. That's just in what we call discretionary comps that the pit supervisor or host can give you. Then you could expect another 30% in the mail via free bets, hotel, food, etc.
I guess you need to register with the casino loyalty club so you know what we are spending.	Correct.
I currently reside in Arizona, where you can't swing a dead cat without hitting an Indian reservation and - as a result - a casino.	Well I've worked all over the country and, yes, of course we always keep an eye out on new competition that would impact our existing customer base, especially as the business has seen much more legalization in new jurisdictions in the past 20 years.
The casino/resorts are getting increasingly sophisticated. Better facilities, better entertainment, and better marketing.	For Vegas, I think most strip properties have dealt with this by investing in properties in regional markets so as to send their customers to their Vegas properties so it is pretty accretive. Someone from Harrah's Ak-Chin in the Phoenix area gets offers from Harrah's Las Vegas quite often.
Is this something the Vegas casinos consider a rising threat, welcome competition, or something else? How do you - as a marketing guy - react to the fact that a trip to a casino no longer necessarily means a trip to Nevada or New Jersey?	The bigger problem really is for the markets where they were a monopoly for some time and really rested on their laurels. Reno and Atlantic City come to mind. Those markets are dying fast and there really isn't much upside. In Atlantic City, for example, you have casinos buying competitors just to close them so as to reduce the inventory.
What really happens when somebody wins on a slot machine? Like, what is the behind the scenes stuff that we don't see? Are they checking out the cameras to make sure it was that specific person before they payout? What if you switch seats? What if an underage gambler wins?... What if they switch seats with an of-age gambler?? Honestly, I've never done that, but I've always wondered the underage stuff because I've never ever got carded on slots! I've won hand-pays before (nothing really exciting) and they always hit me with the tax form. What do you guys do with the tax form? Does it get sent out from you guys or does it remain my responsibility from thereon?	I worked as a slot analyst (analyzing machine performance) years ago and never on the floor so I don't know/remember the exact steps. Essentially, though, it's verifying that the machine is functioning properly and recording the details of the jackpot for audit/regulators. If it is a taxable jackpot ( >= $1,200) then we are required to fill out the IRS W2G form to report it to them for tax purposes so at that point we have to get your ID, etc. to facilitate that. Then of course, there is the matter of actually paying you the money, verifying that it is the correct amount, etc. The tax form does get sent to the IRS. You can request the taxes not be taken out of your jackpot as you are only taxed on the net win at the end of the year.
How did you get involved in the casino bussiness?	1/2.) Just needed a job and applied to a very entry level job and worked my way up.
Did you set out to work at one or did it come about another way?	3.) It can be fun and exciting.
What do you enjoy most about your job? Least?	4.) There's a lot of pressure to make money/meet your budget so all of the bullshit that goes along with that. Dealing with politics, having to adjust staffing, etc. And I don't like that at my level the usual tenure is 2-3 years so you move around a lot. I'd like to be more settled, especially in a place I'd really want to live for a long time and I don't feel like I have much control of that in this business.
1) When you talk about being moved around a lot, is that relating to being moved around in what you do at a particular casino? or more like which casino your working at? 2) Do you feel that your skills at this current job gives you fallback options should your tenure run out? ( Such as in other service based industries?)	1.) I mean there is only one of me at every casino so if something happens whether I don't like where I work or what something different (e.g., more money) or they don't like me (shocking, it happens!) then the likelihood that I have to move is high, especially if I'm in a city that only has a handful of casinos. 2.) I obviously feel like my skills could take me anywhere! But in reality, it has been tough to change industries when I've tried. Usually places like hotels don't pay as much as casinos and look for more sales-related skills and restaurants don't really have marketing people except at the corporate office whereas my skills are more analytics-oriented. And both usually pay less than casinos.
time I went to Vegas (around 30 years ago) it still had that "mob" vibe. When I got married there in the 90s (I joke now that I gambled on marriage in Vegas and lost half my stuff) it was much more "corporate" and "family friendly." The "What Happens in Vegas" campaign seemed to try and change that perception. Do you think there's value in returning Vegas to a more "wise guy" kind of feel...playing up the classic vibe, or is it just a big collection of theme parks with gambling?	The problem with returning to that type of vibe is that it's difficult/impossible given how big the casinos are. Sure it was easy for Benny Binion to control everything and not be "corporate" when the old Horseshoe was literally 1/10th the size of MGM Grand.
What was UNLV like? Did you live in the dorms? It seems like a strange school where everyone commutes and there's no college life around the campus. What are the pros and cons of going there?	I went there for grad school so was older and had a wife and a house. It is definitely a commuter school so there's not a lot of school spirit. I went to undergrad a school with a huge, huge, huge, football program so it was a bit of a change for me. I also didn't find the students to be terribly bright (with exceptions, of course). On the upside, a lot of people like living in Vegas and the Hotel Administration College (where I went) has very, very good brand recognition.
Do you find people have lots of misconceptions about the casino industry?	That the games are rigged and that we love giving away a lot for nothing/little in return are probably the two biggest.
So what's up with prostitutes and the casinos? I understand that prostitution is illegal in Vegas, but that they're still there. Is it like the movies, where they're just hanging out in the casino bars waiting to be picked up?	Yes, they hang out at the bars and then there are services you can call and have them sent to your room. If it's overt, casino security will clear them out of the bar area but the vice cops generally focus on human trafficking kind of stuff.
As an insider, what do you think the job prospects are in the industry for someone with a similar education background, but no casino experience?	1.) The industry relies heavily on industry experience so job prospects are good if you're willing to start in a low position and work you're way up. If you go to UNLV and get the degree I got and expect for some casino to make you a Director of VP with no experience then you're going to be very disappointed.
Is that just bizarre luck?	2.) Bizarre luck.
What does the industry think about states with Indian reservations that prohibit casinos like Texas?	3.) Definitely potential opportunity. I've read about that small tribe in Texas. It'll happen eventually in Texas. The people in Louisiana will not be happy, though.
Is it viewed as a potential opportunity for growth with a small tribe, more competition, or a wedge to open the state to gambling?	4.) No problem!
For every average person out there, would you suggest not playing? I mean, in the sense that, it's just not a viable option?	Viable for what? Making consistent money? Then definitely not. If you are entertained by thrill of gambling and have the discretionary funds to do it, then by all means.
Aw okay! cool. Any idea why people do it? Is it just a thrill? Would being a "whale", make more of a difference?	For the people that do it for entertainment, it's the thrill of anticipation.
Was it hard getting a job with such a detailed degree?	My undergrad degree is pretty bland, political science, so it wasn't hard at first. I did my grad degree in casino management because I was living in Vegas, wanted to get an MBA, didn't want to take 2 years off from work to get a full-time degree, didn't have the support of my job to get an executive MBA, and didn't like UNLV's MBA program.
EDIT: Thanks for answering my first AMA question! Really good answer too!	NP! Keep asking away!
What's your favorite aspect of your job? And do you like to gamble yourself?	1.) It can be exciting. Picking new acts to play in your showroom seems more exciting to me than selling propane. 2.) Yes...
What is the best way for tourist to get the best bang for buck in your casino for entertainment, food, gambling etc to have a good time and not go broke?	I'm currently working at a Vegas strip property.
If you can answer in terms of Vegas, that would be great also.	Unless you have something more specific in mind, the first place I'd direct you to is the Las Vegas Advisor Top 10 Deals List.
With legal online poker gaining momentum which might mean eventual legal online gambling for other house games online; are the casinos doing what they can to kill this before it starts or your thoughts on this?	Las Vegas Sands / Venetian is actively trying to kill it (which I don't really understand) but everyone just sees it as a means to make more money so are ready to pounce when it's legal.
I don't know if you're still answering questions, but what are the qualifications for being, say, a Texas Hold'em Dealer in Vegas, specifically your casino, and are the dealers specific to just one game? I.e. omaha, hold 'em, pai gow, stud... Also, without being too specific, what is the average annual income for said occupation? Are the dealers payed solely by tips/do they get to keep all tips?	1.) Generally there are poker dealers and table games (e.g., blackjack) dealers. Few do both. Among the table games dealers, most know multiple games as the more you know the more hirable you are. In terms of the qualifications it's just that you've gone to some sort of dealer school (there are commercial ones and some casinos do it in-house), experience, and a live audition. 2.) Really depends on the market and the casino. At the high end like Wynn or Venetian they will do close to $100K/year but at an entry-level place it could be more like $25K/year. It's base salary plus pooled tips (aka tokes).
	3.) You've never thought of dealing the WSOP? They need as many dealers as they can find.
Do Casino's design their decor for different target groups?	Of course. Hard Rock and Cosmo are designed for younger demographics and Wynn and Venetian for older affluent ones.
I find all Casino's to be outright horrible to my senses due to the noise/flashing lights.	Encore and the new Barrymore are definitely designed for the Asian gambler. And you'd, obviously, have to assume the casinos in Macau are, too, although I've never been.
Could you describe your typical work day? also I've had some great times a Joker's Wild!	Ha! I honed my dice skills at JW!
	Typical work day is get to work and look at the previous day's financial results and react accordingly. I.e., ask the analysts to pull numbers, talk to the head of a certain department about their opinion on something, etc.
	Emails emails emails.
	Then it's usually a lot of meetings about upcoming things whether it be planning an event, approving new advertising, doing the strategic planning for the property for 2015, meeting with vendors, etc.
	Emails emails emails.
	By this time the numbers or reports I've asked to be run are ready so I sit down and look at them and act accordingly (e.g., hey, looks like we're spending too much on postage to mail to customers too far away, let's change the way we do this for next time), etc.
	Emails emails emails.
	Then it's usually time to go home but 2-3 times a week I'll have a dinner or event to go to with a vendor or colleague or someone from the press.
	Emails emails emails.
	Probably 2-3 Saturdays a month I'll go in and work for a few hours just to catch up on stuff or if there's an event to meet and greet players, make sure everything is going well, etc.
	Emails emails emails.
Has the rise of 6:5 blackjack been hurting the game's popularity, or are there enough people who don't "get" the odds change (or don't care) that it all works out in the end? Is the odds change enough to swing the game back in the casino's favor in the long run even if players count cards? And what about continuous shuffling machines: have any of the casinos you've been with used them, and how did the players react?	The masses don't care about either especially if you're able to offer low limits. The limit and the number of decks is what attracts people to a bj game. Still never going to allow counting.
Is is harder to get jobs in the background or management functions of the casino?	Well certainly there are more what we call "front of house" positions (dealers, porters, servers, bartenders, etc.) than "back of house" positions (accountants, IT, warehouse, etc.) so in terms of pure numbers, yes it's easier to get -any- FOH than -any- BOH position.
I'm an IT grad looking to move back to Vegas and wondered if there were more "non-floor" jobs than actually functional jobs.	That having been said, if you're wanting an IT position shouldn't be too hard if you're willing to work anywhere and have a little experience. If you're wanting to just jump into the CIO job at Bellagio, more difficult.
Great! thank you. I've got about 8 years under my belt, but dear god...no CIO for me. This really eased my worry about options. thanks.	You should be OK as long as you're not too picky.
Just how rigged are the automatic roulette machines?	They aren't. The games have to go through pretty rigorous testing by the state or an agency of the state to be allowed to be sold. Gaming Labs International is one such company.
I would think that SEO campaigns and similar web based marketing would be ineffective techniques for a casino in a place like Las Vegas. Is this the case? I know I'm quite late but I would love to know if you have time.	We definitely do SEO/SEM campaigns but primarily for hotel related keywords for people looking for hotel rooms. I worked at a place a little outside of the main city in the south one time and we'd buy broader search terms for people looking for "entertainment in main city" in case they didn't know there was a casino nearby.
Thanks for the response. I was just curious about engaging people in person in public? Do you operate campaigns on the street such as call to action flyers or similar? Are there laws specific to this type of promotion in Las Vegas?	Not a typical marketing channel most casinos explore, but it's not entirely unheard of. Sorry I'm not entirely sure of the laws.
Who owns the casino you work at? Is it one guy or a publicly traded company?	I'd rather not say as I don't want to be outted but I have worked for large publicly traded companies, privately held companies (e.g., owned by hedge funds), and publicly traded companies where one individual owns the majority of the shares. I've never worked at a privately owned casino owned by one individual, though.
How do I get over 65 year olds excited about my product?	Without knowing what said product is, the best thing I can say is to figure out how to make it relevant to them.
What does a marketing exec. at a casino make a year?	Depends on the size of the property. 75 at a small riverboat casino to 250 at a large place like Bellagio.
To succeed in marketing, what is the first step to landing a successful job? and what should be the over arching goal in mind to maintain a competitive advantage over fellow competition as well as new shifts in market trends?	1.) be tenacious. take any job you can get. be a sponge and learn everything you can.
	2a.) don't be afraid to fail, but be smart (and profitable) about it.
	2b.) don't rest on your laurels. stay in touch with your customers.
Go on ... What does a casino do in that regard?	From a gambling standpoint, people in that age range like penny slots so we offer a lot of penny slots. We put on shows that would appeal to them. We would make the decor more classic vs hip. Etc.
I've always wanted to work in the gaming industry. I have a strong sales background and a B.S. degree... which department would you recommend to get my feet wet?	Probably player development which is the department that deals with VIP guests or maybe special events/promotions.
What's the best movie you've seen this year? You did say we could talk about life in general...	Absolutely! 12 Years a Slave.
	Edit: Also, Dallas Buyer's Club.
Dang, haven't seen it yet...will have to wait for it on DVD or streaming. Edit: Haven't seen that one either. I'm starting look like a Philistine.	It's pretty heavy but sometimes that's good.
Do you prefer to market for families or adults? Casinos are adult fun, but I've noticed a shift in the past decade.	Definitely adults.
Your AMA was one of the best, you answered almost every question, so if you're still answering here's one: If a young person comes in and wins more than 100k and then just leaves, would you suspect him/her of anything?	It really depends more on the manner in which you win and how you behave. We're required by law to fill out a Currency Transaction Report for transactions over $10,000. So if you got to that point you would have already given us your ID, etc. We'd obviously make sure that surveillance is watching you to make sure you're not cheating but if you're on a random hot streak and betting $10K/hand then it wouldn't be a huge deal at most strip properties.
How about a free load just this once? lol. But hypothetically what would 10 grand get you :(	At my place, (which is not an uber classy place like Wynn or Venetian), you'd get pretty much whatever you'd want. Suite, dinners, limo from the airport, show tickets, etc. We'd generally reinvest in you 30% of your loss so just figure out what $3,000 in comps would get you.
What advice can you give to new grads who want to get into marketing, but can get work due to lack of experience?	As I mentioned in a previous post, I believe you really just need to be tenacious and take anything to get your foot in the door. It's a very crowded field, especially on the what I call "pretty picture" side of marketing. I wish I had a more specific answer to give you.
What does being a marketing executive involve?	I usually say I'm in charge of driving profitable revenue. The departments that report up to me are charge of advertising, promotions, entertainment, public relations, direct mail/database marketing, and VIP marketing.
I'm coming to Vegas in December from Australia, can you PM me your email address?	Just PM me. Happy to see if I can help
Do casinos hire interns? I'm currently a student at a public university.	Absolutely. I think most of the major companies have management training/internship programs. Go to their careers websites. Caesars Entertainment, MGM International, Pinnacle Entertainment, Penn National Gaming, etc.
Would you recommend a job in marketing? what skill sets would be helpful for marketing? i'm interested in it but not entirely sure what it's about.	I think the best combination in today's world is to be more right brained with a creative bent as more and more the question asked of marketing folks is "quantify how your idea makes me money?" and less and less "what's the most most creative idea you have?"
	It's a crowded field especially on the left brained side (e.g., advertising and public relations) because people think it's "cool". So if that's you're interest, I'd say being tenacious and creative is what is going to get you far in that world because it's tough to get your foot in the door and you have to have thick skin and then when you do get your foot in the door you are going to have a very short leash to prove yourself.
Any specific company you recommend?	If you're at the intern stage, apply liberally.
Do you have the sides backwards, or do I?	Um, well I think of left brained as creative and right brain analytical?
How selective is the casino management program at UNLV?	The hotel management program in general is not selective but the casino management program is difficult because it's pretty quantitatively-focused so there's a lot of attrition.
What do you do for family entertainment in Vegas?	I'm single so that having been said, there's all your typical family stuff to do here: parks, camping, hiking, movies, bowling, etc.
You don't have any family in Vegas? What's something that you go do with your friends, then?	I'm not from here and my ex-wife hated living here thus why she's my ex. My friends and I go and see concerts, go to bars, we like guns so go shooting sometimes, and most Sundays cook for each other.
Sounds like a nice life!	It's OK. City is kind of soulless and superficial.
One of my favorite aspects of Vegas is that if you want your experience to improve, it's usually a strategic $20 tip away... whether that be a tip to upgrade your room when you check in, to skip the long line at a club, to get a table with a great view at dinner... What potential 'Experience' improvements would you recommend in Vegas?	Link to thetwentydollartrick.com
Vegas or Macau. Which is better?	Better for what?
Have you read The Stars My Destination by Alfred Bester?	I haven't.
So basically I should just buy from the half off kiosks?	Yes.
How do you feel about those who are addicted to gambling and those who have lost everything because of it?	Bad, obviously.
Late to this ama, are you still taking questions?	Sure!
Sure buddy.	Do you mean to say that you don't believe me?
I just got started in hospitality marketing, any advice?	Doing what, exactly? Just be willing to make not a lot of money for awhile and be willing to relocate frequently if you want to move up the ladder. I guess those are the first things that come to mind.
Have you had any good marketing ideas that you couldn't do due to marketing regulation.	Not necessarily due to regulation but a lot of times you're gun-shy to do a promotion because well, what happens if no one shows up?
Bastard.	Danka.

Last updated: 2014-05-11 03:39 UTC
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[Table] IAMA Blackjack Dealer at the world's second largest casino. AMA

Verified? (This bot cannot verify AMAs just yet)
Date: 2012-10-12
Link to submission (Has self-text)

Questions	Answers
What's the craziest bet someone have made?	Hmmm. The craziest would probably be a double down bet on a hard 20. They were playing at a fairly high stakes table and they were at max bet; around 3 grand. They, sadly did not get an Ace.
Why would they double down on a hard 20?	I don't know why they did it. That story of crazy betting was another coworker's experience and not my own but I have seen my own players double on a twenty just not with a few grand on the line. Some do it out of frustration, some just think they can get lucky while others don't know better. I've seen some pretty crazy plays before.
Do you have to announce that to the floor?	Yes dealers ares supposed to announce when someone is doubling down on any hard hand.
Did they do a walk of shame out of the casino or did they keep playing? :P.	They keep on trekking. It's crazy to watch.
What do you say in those instances? Do you try to give people advice if they don't know what they're doing?	If it's obvious that someone has no clue what they are doing, I will try to steer them in the right direction. Our supervisors are the only ones who can give advice, so usually I tell them to help a customer out.
Why wouldn't they split? They can double on the split, depending on the house. ಠ_ಠ	People will sometime split their tens, and we allow for them to do so. Like I said, people do some interesting stuff if they have a "feeling" about a hand or if they are just grasping at straws.
Do you like your job. 2. How much do you make? 3. How do you become a dealer? I need an occupation change.	I do like my job. Some days it is monotonous and mind numbing. Some nights it just plain pitifull watching money fly out of their pockets but it' fun. I make a varying amount each month due to tips but they are pooled so it is roughly 1200 every two weeks. Seeing as how I only work for 4 days a week and I get a 30 minute break every hour and a half, I can't complain. :) As far as how to become a dealer, it depends on the facility. I got lucky and my place trained me for free! Very lucky. I recommend the job for. People who don't mind night shifts. I work 10pm-6am and I love it. Sorry the reply took so long. I'm actually at work right now :)
What is your win - lose ratio? Do you gamble sometimes, outside of your job? What's the pay like - enough to survive?	I don't know any specific numbers but I tried to recount a scenario tonight and I won about every 3 out of 4 hands. Sometimes it's better than that sometimes it's worse. Lots of basic strategy pushers will say that, by playing basic strategy, one can expect to win about 53% of the time. That may be the case, but that is following basic strategy wholeheartedly and probably over a long period of time. i.e. 5-7 hours of playing. I'm not an expert on actually playing and winning the game myself because I don't gamble. Most people expect a dealer to join in after hours, and a lot of my coworkers do gamble outside of our casino but it's just not my thing. The pay is most assuredly enough to survive, considering the cost of living in my area. I really think I have a good gig going.
Have you ever seen somebody completely lose it because of the money he lost?	Oh my goodness, yes. People can go bonkers sometimes. They have become irate towards me and also other players. Most of the time, players will just throw little fits and have weird, mumbling pity parties at the table as if they didn't know what the very essence of gambling entails. I was not there when this happened, but one player flipped a whole table over. He was obviously arrested for that one.
Easy.	Haha. exactly.
How come the dealer wins so often? Edit: Grammar	We win so often because we are the last to draw out of the whole table. Every player either hits or stays before my turn, therefore I have no one left to interfere with my hand when it's all said and done. I think the house edge is something like 5%. But if you play basic strategy, the edge can be knocked down quite a bit.
What's a good strategy for a player?	Good strategy, that I would play by, is basic strategy. It's fairly simple to understand and you can print out a chart online to keep handy. We let our players use them at the tables if they like. In fact, I think some of our stores sell the basic strategy cards.
I never knew you were allowed to used charts.	I don't know if all casinos let you use charts, but mine does. Basic strategy is common knowledge, so it's not a big deal to want to use it.
Thanks for the help. Now to convince the GF to go to Vegas.	No problem. Vegas is awesome.
Do you only deal blackjack? why not the other games? and if you do deal other games, which is your favorite? Craps is my favorite...	I do deal other games, and I'm so happy that I do. Blackjack can get very boring after awhile. I deal Three Card Poker, Ultimate Texas Holdem, Baccarat and this new game called Pick One 21. We don't have Craps or Roulette yet as they are dice and wheel games and our gaming commission is working on their approval.
What's the premise of Pick One 21? Never heard of it before.	Pick One 21 is like a mush of Baccarat and Blackjack. There are two hands; red and blue and players wager which one they think will get closest to 21. It's pretty simple and it's caught on a bit more where I work.
Truthfully, have you ever taken advantage of a clearly intoxicated player or know of dealers who do?	Truthfully, no I haven't taken advantage of a drunken player. There are so many cameras on a single table, the punishment isn't worth committing the crime. Also, I would feel bad. I make mistakes sometimes and I am always so thankful to the players who point out that I've done something like overpay them. I'd like to think that if I take care of them, they will do the same in return. Doesn't always happen but, it's something I try to uphold. There are a few people that have screwed some people over before. It's just not something I'd be willing to risk my job over. Besides, the drunk ones are entertaining. I want them to come back. :)
A player has pointed out you've overpaid them? I have gambled for a long time and I would never ever ever do this.	Karma.
Ever had one of those crazy high tips?	Yes! It was awesome. I only spend a small amount of time at each table and sometimes I will keep track of my tip balance for that portion of time. I've definitely made a good portion of my paycheck in 30 minutes. Like I said though, we pool our tips so I share that with the rest of the dealers. Pooling is nice, because I've have also made only 50 cents in a whole night...
Is Blackjack even worth playing when the payout is 6 to 5 for Blackjack?	A blackjack payout can be 6 to 5 at some casinos but ours is 3 to 2 or time and a half. The bigger you bet, the better that ratio looks. I'm not too familiar with the 6-5 payout, but to exemplify...A $10 black jack would get paid $12 with 6-5, but with a 3-2 rule a $10 blackjack gets paid $15.
How difficult is it to cheat? I mean cheating in every possible way.	If you're familiar with the game and handling cheques, cheating seems easy. People cap and pinch their bets a lot, and it's something I look for a lot though, I've never caught someone in the act. Card counting isn't really cheating but mostly frowned upon and will get you asked to leave a casino. We have machines that shuffle the cards for us, using multiple decks so it cuts down on that a lot. When and if someone is caught cheating, they are usually asked to leave for the day. If it isn't apparent, casinos love money so we aren't going to turn away a paying customer for more than a day, no matter how shady their plays may be. As far as a cheating player and the dealer is concerned, it is a big part of our job and it is something our pits hold us accountable for. We probably wouldn't get fired for not seeing someone cap their bet, but they will talk to us about it.
Continuous shoe, or just a shuffling machine?	We have both manual shoes and and continuos.
I think you might be thinking of "21" because "Holy Rollers" is about overseas ecstasy smuggling.	Here is a link to the movie Holy Rollers...the documentary one. Link to www.holyrollersthemovie.co Other one sounds good too though.
Any chance you could link me to a the strategy guide that you think has the best success rate? Thanks!	Sure! Basic Strategy is usually the best way to go and it's fairly easy to understand. The link is to a basic strategy chart. The chart tells you what to do based on your number and the dealer's number. Link to www.blackjackinfo.com
Have you ever had any celebrity or famous person on your table?	Personally, not that I know of. Ball players will frequent a lot, so it is possible that I dealt to one of them and never knew... But, famous people do come out and gamble every once in a while. Sometimes a few performers have been known to play a few games while they're in town. I've never had the pleasure.
Do many people try to cheat?	People do try to cheat. It's a very aggravating thing to have to deal with. We work a lot to maintain the game's integrity to keep both us and the player's in good hands, but someone is always going to try to get some sort of edge, be it on the tables or at the machines.
Have you ever had a card thrown at you?	Haha. No, I bet a poker dealer could answer yes to that question tho. Blackjack doesn't allow anyone but the dealer to touch the cards so that would be a feat.
This is not true. Some casinos allow players to touch the cards.	Really? I had no idea. Our casino seems kind of rigid about card handling.
Do you see yourself as a good blackjack player?	I would be terrible at playing the game. I'm much more comfortable on the side of the table with the bank.
I'm going to a charity casino night, I've never been to a casino before or properly played blackjack with other people. Is there anything I should avoid doing? table etiquette? Also is the game basically 21 but with gambling?	Charity events would be the most relaxed to play at (I can only assume), so it's a good place to start. I would look over basic strategy rules and learn when to hit, stay etc. because blackjack is kind of like a team sport. Everyone at the table is affected by what every player decides to do. I've seen people do very well by working together as a team and following strategy. And yes, I believe blackjack has also been called 21 in the past.
Why not the first biggest?	We are only the second because of how a casino's size is measured. It can be measured by square footage, in which case I do believe that we are literally the largest. A casino can also be measured by machine game count, which is why we are second. I think that answer is correct, but from what I've heard we are always neck and neck with other casinos for that spot.
If you live in the US, your casino is not the second largest in the world. Venetian Macau/Marina Bay Sands/City of Dreams are all larger than anything here.	I just know that second largest is how we advertise ourselves. Like I said before, there are different ways that a casino's size is measured so that has to be factored in when considering the rankings.
What is the biggest percentage-wise win youve seen? (for example; starting with $100 and going up to $1000 is a lot more impressive than starting at $1000 and cashing out $2000) Reason im asking; deadmau5 (the DJ) plays bj and some of his wins are pretty crazy. the first time he played for real at the wynn he started with $1000 and cashed out $100K, another time he started with $4K, ran it up to $500K and lost it all, and one other time he started with $4K and cashed out $200K. (he does play marathon sessions though: 8+ hours at a time) Do wins like those happen regularly (if so, i have to start playing bj)...or is he just one very lucky guy? :D.	Quite honestly, people come in and out so frequently and so often that I have never paid too much attention to one person's particular winnings. I know that winning as much as 100K definitely requires wagering big too. That's awesome that the deadmau5 guy has walked away with that much. And yes, I would assume that he won it over a time span a few hours. I think blackjack is a game best played for fun without expecting anything in return. Lots of people come to play expecting to walk away loaded but they are out of the game in around 20 minutes. It's more fun to play, if you are there to just have fun and play.
How does your casino deal with counters? How many decks in your shoe?	I don't really know how our casino would handle a card counter because I've never come into contact with one. But, I know that we take lots of measures to ensure that counting is essentially impossible due to the amount of decks and the shuffling machines that we employ.
worlds second largest casino. doesnt have craps or roulette. What? how does that happen? you would expect a casino that big to have what some would consider some of the most classic casino games...	Yeah, I know that new table games are always being considered but there are so many rules and regulations that come with implementing them that it takes time for the many approvals.
Are there really tough punishments for cheating? Like cutting off fingers and sodomy?	Haha. No cutting off of limbs, as we are fairly new testament in our punishments.
Ever seen a gambler pick up a cocktail waitress? That is, get her phone number, or a date or something? Thef get hit on all the time, so I figure it would be a feat.	I don't know. I'm not a cocktail.
I love playing Blackjack. My goal is usually more to find a fun table and have a few drinks than it is to win big. (Though that doesn't hurt.) My question is this: I try to have fun with the dealers and kinda backtalk a little, but always in a playful manner, never crossing the line. Some of them enjoy this but a lot don't. Is this because they experience this throughout their shift and tire of it or am I just an asshole?	If I were to play the game, I would be like you; have a few drinks and talk to people. It would just seem more fun that way. I don't usually mind it if people joke around with me, but I know that some people do. I look at it this way; it is our job and sometimes people just don't want to be at work so if someone has ever given you the cold shoulder, it's probably because they can't wait to clock out.
I'd imagine you're right for the most part, but people also tend to tip well when they win big, which is something the dealer can't control and doesn't want to happen.	On the contrary, I DO want people to win big. Sometimes those who win big will tip big, and it's always really great to work with them
How can I make money counting cards, without the casino trying to keep my winnings or backrooming me.	I don't know a lot about counting cards. I've never had any interaction or experience with that situation so I don't know how it would be handled but I'm sure basic protocol is to just ask a counter to leave.
Are you going to answer any other questions?	Yes.

Last updated: 2012-10-12 23:23 UTC | Next update: 2012-10-13 00:23 UTC
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